Shipping and Delivery

Deliveries within Malaysia

Sauf Asia aims to deliver within 3-5 days (peninsula Malaysia) and 3-7 days (Sabah & Sarawak) of all orders. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

Orders placed on Friday, Saturday & Sunday will only be shipped on Monday of the following week.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

If you are unavailable to take delivery, the courier service may leave a card giving you instructions on either re-delivery or collection from the carrier office.

 

Order tracking

To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. You may log on to http://www.poslaju.com.my/track-trace/ or call Poslaju at 1-300-300-300 (Malaysia) or 603 – 27279100 (Overseas) to check on delivery status.

As a precaution, please keep the receipt of the delivered product.

In the event your item has a defect or is missing from your order please follow the directions in Return, Refund & Exchange Policy or contact Customer Service at sales@saufasia.com

 

International deliveries

We offer international delivery. A variable delivery charge will be applied at the checkout, according to the country of destination and weight of your order. Please note that we are unable to deliver to PO Boxes.

The delivery charge will be applied according to the total weight of your delivery. The delivery charge will be displayed at the checkout on the order summary page.

Import duties and taxes may have to be paid in some countries. These charges must be paid by the recipient of the parcel. Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched.

 

Does self pick-up & COD (cash on delivery) allowed?

SaufAsia are e-commerce medium, therefore we are not providing COD service. We does not provide you with a self-service delivery location to pick up your orders.

 

Shipping cost calculations

The delivery charge will be applied according to the total weight of your delivery. The delivery charge will be displayed at the checkout on the order summary page.